At Derm ‘O’ Que, we strive to provide a seamless shopping experience. Please read our cancellation and refund policy carefully to understand your rights and options.
Orders can be cancelled before they are shipped.
To cancel an order, please contact our customer support at healinglifescience@gmail.com or call +91-98964-47783 with your order ID.
Once the order is shipped, it cannot be cancelled, but you may request a return after delivery in accordance with our Return Policy.
You may be eligible for a refund in the following cases:
The product is damaged or defective upon delivery.
You received the wrong product.
The order qualifies under our return policy.
Refunds will be processed via the original payment method used for the purchase.
The refund amount will be credited to the customer’s account within 5–7 business days after approval.
We will notify you via email or phone once your refund is processed.
Products that are used, opened, or tampered with may not be eligible for a refund.
Shipping charges are non-refundable, except when the refund is due to our error (e.g., wrong or defective product).
For cancellations, refunds, or any related queries, please reach out to:
Email: healinglifescience@gmail.com
Phone:-+91-98964-47783
7. Return Time Frame
Customers must initiate a return request within 7 days of delivery of the product.
Requests made after this period may not be eligible for return or refund.